The University of Maine at Presque Isle will be offering two courses this spring beginning Tuesday, May 19, and Wednesday, May 20, respectively, as part of its American Management Association’s certificate programs. The course registration deadline is May 18.
These spring Workforce Development courses, part of a multi-course curriculum leading to Certificates in Management and Human Resources Management, are specifically created to meet the unique needs of working professionals who want to be more effective in their current positions and better prepared for future advancement, according to Carolyn Dorsey, campus AMA coordinator.
By meeting in a classroom setting with other managers from many different organizations, students are able to see how other companies handle problems similar to their own. Instructors with extensive business experience and excellent teaching skills facilitate the courses.
The course Fundamentals of Human Resources Management will be held on Mondays from May 19 to June 23, from 6 to 8:30 p.m. in the Campus Center, Alumni Room. This course serves as a comprehensive and up-to-date guide to virtually every aspect of human resources management, from understanding the basic HR functions to using the web for recruiting. Tim McMahon, retired leader in healthcare management, will lead the course.
Knock Your Socks Off Customer Service is scheduled for Wednesdays from May 20 through June 24, from 5:30 to 8 p.m. in the Campus Center, Alumni Room. This course offers participants—in practical, easy-to-follow steps—trusted techniques and positive approaches to customer care, while teaching the skills and style to deliver it. Kim Jones, Director of Healthy You Programs at Cary Medical Center, will facilitate the course.
To earn an AMA certificate, each student is required to complete six courses for Management or five for Human Resources Management. Courses may be taken in any order and there is no time limit for completion of the program. Courses also can be offered on-site.
Each course meets once a week for six weeks and one or more courses may be taken per term. The cost is $250 per course, and includes instruction, text and materials. For more information or to register, contact Carolyn Dorsey at 768-9584 orcarolyn.dorsey@maine.edu.